Mời thầu chuyên gia tư vấn quốc tế tham gia dự án "Tái cấu trúc doanh nghiệp CÁT VẠN LỢI" thuộc dự án "Doanh nghiệp VN tiên phong vươn ra thế giới" do USAID- IPSC tài trợ gói kinh phí lên đến 150,000 USD giai đoạn 2024-2025

02/03/2024

GÓI HỖ TRỢ CAO CẤP CHO DOANH NGHIỆP TIÊN PHONG

Dự án Tăng cường năng lực cạnh tranh khu vực tư nhân Việt Nam (IPSC) là một dự án hỗ trợ kỹ thuật do Cơ quan Phát triển Quốc tế Hoa Kỳ (USAID) tài trợ và Cục Phát triển Doanh nghiệp (AED), Bộ Kế hoạch và Đầu tư (MPI), là chủ dự án. IPSC hướng tới mục tiêu sẽ hỗ trợ cải thiện chính sách, loại bỏ các rào cản thị trường và giải quyết các thách thức trong quản trị doanh nghiệp đang cản trở sự phát triển của các doanh nghiệp đang tăng trưởng - bao gồm cả các doanh nghiệp do phụ nữ và nhóm yếu thế làm chủ. Dự án hướng tới thúc đẩy khu vực tư nhân Việt Nam đổi mới sáng tạo, tăng cơ hội kinh doanh và nâng cao năng lực cạnh tranh trên thị trường khu vực và thế giới.

Dự án USAID IPSC đang cung cấp gói hỗ trợ cao cấp, thiết kế riêng theo điều kiện và định hướng phát triển riêng của doanh nghiệp đang sở hữu sản phẩm, dịch vụ có giá trị cao, đã xuất khẩu hoặc có định hướng xuất khẩu, có tiềm năng khẳng định thương hiệu Việt trên thị trường khu vực và quốc tế.

Tiêu chí cơ bản lựa chọn doanh nghiệp tiên phong:

IPSC được tạo thành từ bốn Mục tiêu có liên quan với nhau:

XÂY DỰNG NĂNG LỰC QUẢN TRỊ KINH DOANH
THÚC ĐẨY ÁP DỤNG CÔNG NGHỆ VÀ MÔ HÌNH KINH DOANH MỚI
CẢI THIỆN MÔI TRƯỜNG KINH
THÚC ĐẤY LIÊN KẾT GIỮA CÁC DOANH NGHIỆP

Mỗi gói hỗ trợ sẽ được tùy chỉnh cho từng doanh nghiệp, tùy theo tình hình, nhu cầu, năng lực phát triển, cam kết tham gia và sẵn sàng hợp tác đầu tư. Các gói hỗ trợ sẽ tập trung vào việc tạo điều kiện cho các dịch vụ phát triển doanh nghiệp và chuyên gia kỹ thuật cung cấp dịch vụ tư vấn và đào tạo chuyên ngành nhằm giúp doanh nghiệp tăng cường năng lực quản trị, quản lý và chiến lược (bao gồm phát triển chiến lược, sàng lọc mô hình kinh doanh, định vị thương hiệu, tiếp thị, đổi mới, truyền thông và nhân sự, phát triển tài nguyên). IPSC sẽ phát triển các Chỉ số Hiệu suất Chính (KPI) cho từng gói hỗ trợ để doanh nghiệp có thể định lượng kết quả đạt được và đánh giá hiệu quả của kết quả.

Công Ty Cổ Phần Sản xuất Thiết bị Điện Công nghiệp Cát Vạn Lợi thành lập năm 2007 đã được ghi nhận khi được chọn là một trong những doanh nghiệp tiên phong nhận gói hỗ trợ của IPSC. Công ty dẫn đầu ngành bằng các sản phẩm vật tư cơ điện (M&E) mang thương hiệu riêng. Thông qua đề án này, IPSC sẽ hỗ trợ Cát Vạn Lợi triển khai các hoạt động trong khuôn khổ hỗ trợ kỹ thuật do IPSC cung cấp trong kế hoạch hành động đã được phê duyệt theo sáng kiến 1– Tiêu chuẩn hóa quy trình và tổ chức - Đánh giá hiện tại, tiêu chuẩn hóa tổ chức, cải tiến quy trình và hỗ trợ triển khai

IPSC đang tìm kiếm đội ngũ 03 chuyên gia tư vấn, bao gồm Trưởng nhóm (Tư vấn 1), Sales & Marketing (Tư vấn 2) và Sản xuất & Chất lượng (Tư vấn 3) để hỗ trợ Cát Vạn Lợi (CVL) trong việc thực hiện đánh giá hiện tại, tổ chức tiêu chuẩn hóa, cải tiến quy trình và hỗ trợ triển khai theo các nhiệm vụ và sản phẩm bàn giao dưới đây

Thời gian dự kiến thực hiện: 05/2024 - 31/06/2025

Tư vấn viên 1 – Trưởng nhóm – 80 ngày tư vấn

Chuyên viên tư vấn 2 – Bán hàng & Tiếp thị – 70 ngày tư vấn

Tư vấn 3 – Sản xuất & Chất lượng – 70 ngày tư vấn

Hình thức: Trực tuyến/ Tại chỗ/ Kết hợp dựa trên quyết định từ IPSC.

Vị trí: Thành phố Hồ Chí Minh, Việt Nam

Các ứng viên quan tâm vui lòng gửi CV, đề xuất kỹ thuật kèm dự toán chi phí (Đã bao gồm thuế) bằng tiếng Anh tới jobs@ipsc.vn. Vui lòng ghi rõ “Hỗ trợ kỹ thuật cho Công ty Cổ phần Cát Vân Lợi” ở dòng tiêu đề.

Do số lượng đơn đăng ký lớn nên chỉ những ứng viên lọt vào danh sách rút gọn mới được liên hệ. Hạn chót nộp đơn là 17h30, ngày 22 tháng 3 năm 2024.

Consultant 1: Team Lead

The Team Lead, in collaboration with both Consultant 2 and Consultant 3, will be responsible for all the finaltasks and deliverablesof this SOW, and sole responsible for the specifix tasks and deliverables listed in the table below:

No.	Activities	Deliverables	Due date	Estimated level of effort
1	Workplan preparation In collaboration with consultant 2 and Consultant 3, discuss with CVL to finalize for the workplan Conduct a kick-off meeting to develop the workplan and timeline with CVL.	1 detailed work plan including main phases and milestones with detailed tasks and the timeline. The workplan will be both in Vietnamese and English.	30 May 2024	5 days
2	Conduct an assessment and evaluate the current status of CVL’s Business Strategyand organizational structure, focus onSales, Marketing, Production-Maintenance, Quality, and Warehouse Departments. (Co-Implement with Consultant 2 and Consultant 3) Develop a set of assessments for business strategy and organizational structure. In collaboration with consultant 2 and 3, finalize and complete the assessment document package, that includes: Business Strategyand organizational structure, focus onSales, Marketing, Production-Maintenance, Quality, and Warehouse Departments Conduct a realistic assessment on the current status of business, the gap with expectations and potential risks, reviewing operating model, organizational structure, functions, tasks and roles, responsibilities, and performance of each position. This includes: Review of existing documents on business strategy, organizational structure, processes, policies, and procedures in the Sales, Marketing, Production-Maintenance, Quality, and Warehouse Departments Conduct in-depth interviews with the leaders, Sales, Marketing, Production-Maintenance, Quality, and Warehouse Departments and other teams. Identify and clarify business goals and strategies and developtraining programs, an improvement roadmap, and an action plan. In collaboration with consultants 2 and 3 integrate and finalize the business goals, strategies, developtraining programs, improvement roadmap, and the action plan Discuss and clarify with the Board of Directors on the potential improvement points,the gap between the current state and ability to achieve goals,recommendations,measurement indicators, etc. Review and revise the business goals, strategies, developtraining programs, improvement roadmap, and the action plan if needed. Notes: The recommendations will not include any recommendations regarding staff size.	Assessment report of CVL, including: Business information; strengths; opportunities for improvement as well as problems/ challenges encountered for CVL. Business strategy: operating model, organizational structure, functional mandates and position, structure and tasks of the Sales, Marketing, Production-Maintenance, Quality, and Warehouse Departments. Action plan for CVL and propose training programs, solutions, improvement points, and result measurement indicators for CVL The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 June 2024	25 days
3	Consulting on Business Strategyand organizational structure, focus onSales, Marketing, Production-Maintenance, Quality, and Warehouse Departments Consulting on building human resources for the business strategy, organizational structure, sales & marketing, Production, Maintenance, Quality and Warehourse Departments and capacity frameworks Consulting support for improving and optimizing business strategy, organizational structure, sales and sales care processes, the consultancy for improving and optimizing Production-Maintenance & Quality, and Warehouse processes, after 1 year (if necessary)	The comprehensive consultancy report should include: Competency framework for business strategy and the organizational structurefocus on Sales, Marketing, Production-Maintenance, Quality, and Warehouse Departments Important criteria and metrics to increase sales Sales and marketing process (before, during, and after-sales) Customer care process Interaction process of the sales & marketing,Production, Maintenance, Quality and Warehourse departments with inter-departments Company confirmation of items needing improvement. Roadmap for implementing improvements for Business Strategy and organizational structure, focus on Sales, Marketing, Production-Maintenance, Quality, and Warehouse Departments The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 Sep 2024	20 days
4	Training, Coaching and Mentoringfor Leaders on Business Strategyand organizational structure, focus onSales, Marketing, Production-Maintenance, Quality, and Warehouse. (Co-Implement with Consultant 2 and Consultant 3) Develop the training/ coaching/ mentoring programs In collaboration with consultant 2 and Consultant 3, integrate and finalize the training/ coaching/ mentoring material package. Conduct trainings of Business strategy, business operation and organization culture to related departments Conduct group coaching and mentoring sessions for both employees and leadership onthe organizational structure, business strategy, functional mandates and position structure, and standard process. Support to improve business metrics. Carry out periodic evaluations and feedback. Reserve plans to face challenges and adjust strategies quickly when needed.	A Training, Coaching and Mentoring report: Training/ coaching/ mentoring material package (Training background, agenda, images/videos, Trainee list, Test results, post-training results and suggestions…) List of participants to be coached (with signature) Important case studies Results of improving staff capacity (before and after coaching) Result of business indicators (before and after coaching). This training material package is suitable for direct training, suitable for CVL's business model; needs to be discussed and approved by CVL. The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report	31 March 2025	20 days
5	Project Completion Report Prepare and submit the completion report. Hand over all final training documents.	01 Final report The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 May 2025	10 days

Qualification of selected expert

Vietnamese National
Master's degree in human resources, Business administration, or related fields
Have at least 15 years of leadership experience in manufacturing or human resources, manufacturing assessment/consulting/training for private sector organizations.
Have consulting, training and coaching experiences in Production System; Lean manufacturing; data analysis and improving capacity.
Have practical experiences approach in helping company to improve application effectiveness, applied in practical production and business.
Strong coaching, communication and interpersonal skills, and experience working collaboratively with customers and stakeholders at all levels of the organization.
Have high professional qualifications and demonstrate capacity from previous jobs to ensure on schedule.
Good report writing skills in both English and Vietnamese.

Consultant 2: Sales & Marketing Consultant

Sales & Marketing Consultant in collaboration with both Consultant 1- Team Lead and Consultant 3 – Production & Quality Consultant will be responsible for all the tasks and deliverables listed in the table below:

No.	Activities	Deliverables	Due date	Estimated level of effort
1	Conduct an assessment and evaluate the current status of the Cat Van Loi onSales & Marketing Department. (Co-Implement with Consultant 1 and Consultant 3) Develop a set of assessments for the Sales & Marketing Department, then collaborate with Team Lead, and Consultant 3 to integrate into the full package. Conduct a realistic assessment on the current status, potential risks, and the gap between the business's expectations and current position; operating model, organizational structure, functions, tasks and roles, responsibilities, and performance of each position, existing documents on processes, policies, and procedures in the Sales & Marketing Department Conduct in-depth interviews with the leaders, sales, marketing, and other teams Master information about the M&E market, and customer criteria, evaluate trends and predict opportunities. Determine sales and marketing goals to be achieved Identify and clarify business goals and strategies, and developtraining programs, an improvement roadmap, and an action plan.	Assessessment report on Sales & Marketing Department of CVL, including: Business strategy, operating model, organizational structure, functional mandates and position, structure, and tasks of the Sales, and Marketing Department. Consider problems/ challenges encountered for the Sales and Marketing Department. Propose training programs, solutions, improvement points, and result measurement indicators for Sales and Marketing Department Propose detailed Action plan for the Sales and Marketing Department. In collaboration with consultant 1 and Consultant 3 to review and finalize the CVL’s action plan. The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 June2024	20 days
2	Consulting on standardizing sales & marketing processes: Consulting on building human resources for the sales & marketing department and capacity framework Consulting on setting up a system to measure, monitor, and develop the performance for sales of department Determine index measurements for sales & marketing department, should include: Target index Conversion index Sales cycle time index Rejection rate index NPS Index (Net Promoter Score Consulting on standardization of the sales process; standardizing customer care processes Consulting on the process of standardizing interactions and prohibiting room links Consulting support for improving and optimizing sales and sales care processes, after 1 year (if necessary).	The comprehensive consultancy report should include: Competency framework for the sales & marketing department Important criteria and metrics to increase sales Sales and marketing process (before, during, and after-sales) Customer care process Interaction process of the sales & marketing department with inter-departments The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 Sep 2024	20 days
3	Training, Coaching and Mentoring for Sales and Marketing Department Develop the training materials for sales & marketing department Conduct the training, coaching and mentoring sessions sales & marketing department By each stage: Provide foundation/advanced/practical training programs, suitable for sales and marketing department staff to improve sales, the topics will be identified, but should include: Sales skills Negotiation skills, Customer relationship management Creating and implementing effective business plans Proactive and positive spirit at work Support to improve business metrics Carry out periodic evaluation and feedback Post-training evaluations. Reserve plans to face challenges and adjust strategies quickly when needed. Suggestion for the upcoming training sessions using CVL’s funds. Based on business objectives, business index measurement results, and current capabilities of Sales Staff	A Training, Coaching and Mentoring report for Sales and Marketing Department, the report should cover: Training/ coaching/ mentoring implementation and progress of Sales and marketing improvement Important case studies Results of improving staff capacity (before and after coaching) Result of business indicators (before and after coaching). Recommendation for the following up The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report	31 March 2025	30 days

Qualification of selected expert

Vietnamese National
Master’s degree in Sales & Marketing, Human resources, Business administration, or related fields
Have at least 07 years of consulting, training and coaching experience in Sales & Marketing, Production System; Lean manufacturing; data analysis, and improving capacity.
Have practical experiences approach in helping company to improve application effectiveness, applied in practical production and business.
Strong coaching, communication and interpersonal skills, and experience working collaboratively with customers and stakeholders at all levels of the organization.
Have high professional qualifications and demonstrate capacity from previous jobs to ensure on schedule.
Good report writing skills in both English and Vietnamese.

Consultant 3: Production & Quality Consultant

Production & Quality Consultant in collaboration with consultant 1- Team Lead, and Consultant 2 – Sales & Marketing Consultant will be responsible for all the tasks and deliverables listed in the table below:

No.	Activities	Deliverables	Due date	Estimated level of effort
1	Conduct an assessment and evaluate the current status of CVL’s factories organizational structure, especiallyfor Production, Maintenance, Quality and Warehourse Departments (Co-Implement with Consultant 1 and Consultant 2) Develop a set of assessments for Production, Maintenance, Quality, and Warehourse Departments, then collaborate with Team Lead, and Consultant 2 to integrate into the full package. Conduct a realistic assessment on the current state, potential risks, the gap between the business' expectations and current position, operating model, organizational structure, functions, tasks and roles, responsibilities, and performance of each position. Review existing documents on processes, policies, and procedures in the for Production, Maintenance, Quality, and Warehourse Departements Conduct in depth interviews with the leaders, Production, Maintenance, Quality, and Warehourse Departments- Identify and clarify business goals and strategies, training program, improvement roadmap, result measurement indicators and action plan for Production, Maintenance, Quality and Warehourse Departments. Prepare assessment report	Assessessment report on Production, Maintenance, Quality and Warehourse Departmentsof CVL, including: Business strategy, operating model, organizational structure, functional mandates and position, structure, and tasks of for Production, Maintenance, Quality and Warehourse Departements Consider problems/ challenges encountered for Production, Maintenance, Quality, and Warehourse Departments Propose training programs, solutions, improvement points, and result measurement indicators for Production, Maintenance, Quality and Warehourse Departments Proposed Action plan for Production, Maintenance, Quality, and Warehourse Departments. In collaboration with consultant 1 and Consultant 2 to review and finalize the CVL’s action plan. The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 June 2024	20 days
2	Provide the consultancy on standardizing on the Production, Maintenance, Quality, and Warehourse Departments processes Consultancy on building human resources for the Production, Maintenance, Quality, and Warehourse Departments and capacity framework. Provide the consultancy to set up a system to measure, monitor, and develop the performance for the Production, Maintenance, Quality, and Warehourse Departments. Determine index measurements. Consulting on standardizing the Production, Maintenance, Quality, and Warehourse Departmentsprocess and customer care processes. Consulting on the process of standardizing interactions and prohibiting room links Planning a roadmap for Production, Maintenance, Quality and Warehourse Departments Discuss with the BOD about the findings in the assessment: Identify items that need improvement. Determine implementation roadmap. Consulting support for improving and optimizing Production-Maintenance & Quality, and Warehouse processes, after 1 year (if necessary)	The comprehensive consultancy report should include the following components: Competency framework for the Production, Maintenance, Quality, and Warehourse DepartmentsInteraction process of the Production, Maintenance, Quality, and Warehourse Departmentswith inter-departments. Company confirmation of items needing improvement. Roadmap for implementing improvements The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	30 Sep 2024	20 days
3	Training, Coaching and Mentoring for Production, Maintenance, Quality, and Warehourse Departments. (Co-Implement with Consultant 1 and 2) Develop the training materials for Production, Maintenance, Quality, and Warehourse Departments Conduct the training, coaching and mentoring sessions for Production, Maintenance, Quality, and Warehourse Departments Conduct group coaching and mentoring sessions for both employees and leadership onthe organizational structure, functional mandates and position structure, and standard process for Production, Maintenance, Quality, and Warehourse Departments. Conduct training, coaching on the implementation of improvement activities in the company Instructions on applying knowledge in the workplace, instructions on implementing improvements at the company Monitoring and mentoring (online/offline) Support to improve business metrics.	A Training, Coaching and Mentoring report for Production, Maintenance, Quality, and Warehourse Departments, the report should cover: Training/coaching/mentoring implementation and progress of Production, Maintenance, Quality, and Warehourse Departments imrovement Important case studies Results of improving staff capacity (before and after coaching) Result of business indicators (before and after coaching). Recommendation for the following up The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report	31 March 2025	30 days

Qualification of selected expert

Vietnamese National
Master's degree in human resources, Business administration, or related fields
Have at least 10 years of leadership experience in manufacturing or human resources, manufacturing assessment/consulting/training for private sector organizations.
Have consulting, training and coaching experiences in Production System; Lean manufacturing; data analysis and improving capacity.
Have practical experiences approach in helping company to improve application effectiveness, applied in practical production and business.
Strong coaching, communication and interpersonal skills, and experience working collaboratively with customers and stakeholders at all levels of the organization.
Have high professional qualifications and demonstrate capacity from previous jobs to ensure on schedule.
Good report writing skills in both English and Vietnamese.
official development assistance (ODA) sources, concessional loans from donors, foreign non-governmental aids; Business registration within the province; providing public services within the scope of state management of the Department in accordance with the law.